I am a Senior Researcher at Microsoft Research India, where I manage the Technology for Emerging Markets group (TEM). I also hold an affiliate faculty appointment in the Information School at the University of Washington and the Department of Software Information Systems at UNC Charlotte. I received my BA in Psychology and Cognitive Science from Rice University in 1992. I went on to study Cognitive Neuropsychology at the University of Oregon where I received my PhD in 1999. I have been working in the field of Human-Computer Interaction (HCI) since 2000.
My research concerns the exploration and measurement of human interactions with information technology. Over the years, I have worked on a broad range of HCI topics, including input technologies, visual perception and graphics, intelligent notifications and disruptions, and interfaces for search and personal information management. My current research focuses on Information and Communication Technologies for Development (ICTD). I work with a multidisciplinary team to study, design, build, and evaluate technologies and systems that are useful for people living in underserved rural and urban communities. The goal of this work is to understand how people in the world's poor and developing communities interact with information technologies, and to invent new ways for technology to meet their needs and aspirations.
Presented keynote for CHASE/ICPC workshops at ICSE 2014. The talk addressed issues in designing technologies for users and populations that are substantially different from the researchers and engineers who build them. I touched on three projects from TEM that help to illustrate this: Managing Microfinance with Paper, Pen & Digital Slate; CGNet/Swara and IVR Junction; and Participant Response Bias in HCI Research
- Moderated a panel at CHI 2014: Can you do good and do well? Exploring HCI careers in development with Tawanna Dillahunt (U Michigan), Jacob Korenblum (Souktel), and Rowena Luk (Dimagi, Inc.).
Presented an invited talk with Bill Thies at the new ACM Learning at Scale conference:
MOOCS in the developing world: Lessons from India
- At CSCW 2014, we presented a paper on VidWiki, a Web-based system that enables the crowd to improve the legibility and language localization of online educational videos. VidWiki makes it easy for anyone to transform videos into a style called TypeRighting (CHI 2013). Check out VidWiki here.