IM an Expert is an instant messaging question and answer service that you can set up within your organization. With the IM an Expert service, you can use Microsoft Lync or the IM an Expert Welcome page to submit a question to the service. The IM an Expert service will locate an expert for you within your company and initiate an IM session between you and the expert who can answer your question.
- Ryen W. White, Matthew Richardson, and Yandong Liu, Effects of Community Size and Contact Rate in Synchronous Social Q&A, in Proceedings of the ACM SIGCHI Conference on Human Factors in Computing Systems (CHI 2011), Vancouver, Canada, May 2011
- Matthew Richardson and Ryen W. White, Supporting Synchronous Social Q&A Throughout the Question Lifecycle, in Proceedings of the 20th International World Wide Web Conference (WWW 2011), International World Wide Web Conference, Hyderabad, India, March 2011