SNARF, the Social Network and Relationship Finder, from Microsoft Research
|
Microsoft Research's Community Technology presents SNARF, the Social Network and Relationship Finder. SNARF was built around the notion that social network information that is already available to the computer system can be usefully reflected to the user: a message from a manager might be seen differently than a message from a stranger, for example. SNARF applies this idea to email triage: handling the flow of messages when time is short and mail is long. The SNARF UI is designed to provide a quick overview of unread mail, organized by its importance. The UI shows a series of different panes with unread mail in them; each pane shows a list of authors of messages. Clicking on a name shows all messages involving that person. People use a variety of strategies to handle triage; there is no single "best" ordering of email messages to produce an optimal outcome. SNARF gives the user the freedom to build their own ordering. Each person in their inbox is assigned a set of meta-information: "number of emails sent in the last month," for example. These metrics can, in turn, be combined to create an ordering across all contacts. For more information, check out the CEAS paper on SNARF. System Requirements SNARF requires Microsoft Outlook (2003, 2002) as a MAPI source. It has been tested with Exchange and MAPI servers, Hotmail, POP, IMAP, and the OL Connector for Lotus Notes. SNARF does not work with Outlook Express. Installation Instructions Run snarf.msi. It will install the .Net framework if needed and then install SNARF. Version History. |
OverviewHelp with SNARF
A help system to explain SNARF can be found at the SNARF Guide. In addition, the SNARF Community is hosted at GotDotNet. There, you'll find message boards to discuss SNARF and ways to use it, you'll be able to file bug reports; and you'll be able to sign up as a member of the community, and get announcements about our upcoming innovations around email.
Or just drop us a line, and let us know how you are liking SNARF.
SNARF Articles
"Too Many E-Mails? SNARF Them Up!" by Rob Kreis. Microsoft Research News & Highlights. November 30, 2005.
"Microsoft Research tool 'snarfs' up unwanted e-mail" by Elizabeth Montalbano. Computerworld. December 1, 2005
"SNARF Makes Social Sense of E-Mail" by Susan Kuchinskas. InternetNews. December 1, 2005.
"SNARFing your way through e-mail" by Ina Fried. CNet News.com. December 2, 2005.
SNARF Publications
Beyond "From" and "Received": Exploring the Dynamics of Email Triage. Carman Neustaedter, A.J. Bernheim Brush, and Marc A. Smith, CHI 2005. This paper summarizes the SNARF Triage Survey.
The Social Network and Relationship Finder: Social Sorting for Email Triage. Carman Neustaedter, A.J. Bernheim Brush, Marc A. Smith, Danyel Fisher. CEAS 2005. This paper describes the interface for SNARF. Note that it has evolved since publication.