Speaker John Rossman
Affiliation Alvarez & Marsal
Host Amy Draves
Date recorded 22 July 2014
In just twenty years, Amazon.com has gone from a start-up internet bookseller to a global company revolutionizing multiple industries, including retail, publishing, logistics, devices, apparel, and cloud computing. But what is at the heart of Amazon.com’s rise to success? Is it the tens of millions of items in stock, the company’s technological prowess, or the many customer service innovations like “one-click”?
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