Emotion Technology: From Autism to Customer Experience and Decision Making

Speaker  Rosalind W. Picard

Host  Jennifer Chayes

Affiliation  MIT Media Lab

Duration  01:33:28

Date recorded  9 December 2009

This talk will demonstrate new technologies that help measure and communicate emotion, and describe ways in which these open up whole new lines of research. The technologies to be shown include software for reading real-time emotional expressions from the face, as well as autonomic arousal from the body. While most of this research has been focused on helping people on the autism spectrum and others with communication challenges, there are also hard research questions to address in understanding customer experiences and the role of emotion in decision-making. This talk will highlight ways we are advancing the state of the art (at the Media Lab) in these areas.

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