The Voice-Rate Dialog System for Consumer Ratings

  • Geoffrey Zweig ,
  • Patrick Nguyen ,
  • Y. C. Ju ,
  • Ye-Yi Wang ,
  • Dong Yu ,
  • Alex Acero

INTERSPEECH |

Published by International Speech Communication Association

Voice-Rate is an experimental dialog system that makes product and business ratings available to consumers via a toll-free phone number. By calling Voice-Rate, users can access the ratings of more than one million products, a quarter million local businesses (restaurants), and three thousand national businesses. This paper describes the Voice Rate system, and solutions to three key technical challenges: robust name-matching, efficient disambiguation, and review synthesis for telephone playback. Voice-Rate can be accessed by calling 1-877-456-DATA (toll-free) within the U.S.