The Voice-Rate Dialog System for Consumer Ratings

Voice-Rate is an experimental dialog system that makes product and business ratings available to consumers via a toll-free phone number. By calling Voice-Rate, users can access the ratings of more than one million products, a quarter million local businesses (restaurants), and three thousand national businesses. This paper describes the Voice Rate system, and solutions to three key technical challenges: robust name-matching, efficient disambiguation, and review synthesis for telephone playback. Voice-Rate can be accessed by calling 1-877-456-DATA (toll-free) within the U.S.

2007-gzweig-interspeech.pdf
PDF file

In  INTERSPEECH

Publisher  International Speech Communication Association
© 2007 ISCA. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the ISCA and/or the author.

Details

TypeInproceedings
Pages2713-2716
AddressAntwerp, Belgium
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