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Voice-Rate: A Dialog System for Consumer Ratings

Geoffrey Zweig, Yun-Cheng Ju, Patrick Nguyen, Dong Yu, Ye-Yi Wang, and Alex Acero


Voice-Rate is an automated dialog system which provides access to over one million ratings of products and businesses. By calling a toll-free number, consumers can access ratings for products, national businesses such as airlines, and local businesses such as restaurants. Voice-Rate also has a facility for recording and analyzing ratings that are given over the phone. The service has been primed with ratings taken from a variety of web sources, and we are augmenting these with user ratings. Voice-Rate can be accessed by dialing 1-877-456-DATA.


Publication typeInproceedings
Published inNAACL/HLT (Demonstration Program)
AddressRochester, New York, USA
PublisherAssociation for Computational Linguistics
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