Marked for deletion: an analysis of email data

Laura Dabbish, Gina Venolia, and JJ Cadiz

Abstract

What characteristics of an email message make it more likely to be discarded? Statistical analyses of a set of deleted and non-deleted messages revealed several factors that were important in predicting the fate of a message. After controlling for the owner of the particular message, four factors turned out to be most important: history of communication with the sender (messages sent to and messages received from), intra-organizational vs. external sender, and size of the recipient group.

Details

Publication typeInproceedings
Published inCHI '03: CHI '03 extended abstracts on Human factors in computing systems
URLhttp://doi.acm.org/10.1145/765891.766073
Pages924–925
ISBN1-58113-637-4
AddressNew York, NY, USA
PublisherACM
> Publications > Marked for deletion: an analysis of email data