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Beyond "From" and "Received": Exploring the Dynamics of Email Triage

Carman Neustaedter, A.J. Brush, and Marc A. Smith

Abstract

Email triage is the process of going through unhandled email and deciding what to do with it. Email triage can quickly become a serious problem for users as the amount of unhandled email grows. We investigate the problem of email triage by presenting interview and survey results that articulate user needs for email triage. The results suggest the need for email user interfaces to provide additional socially salient information in order to bring important emails to the forefront.

Details

Publication typeInproceedings
URLhttp://www.acm.org/
PublisherAssociation for Computing Machinery, Inc.
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