Eyes Free’ In-Car Assistance: Parent and Child Passenger Collaboration During Phone Calls

Cycil, C., Perry, M., Laurier, E., & Taylor, Alex S. (opens in new tab) (2013, August). ‘Eyes free’in-car assistance: parent and child passenger collaboration during phone calls (opens in new tab). In Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services (pp. 332-341). ACM.

This paper examines routine family car journeys, looking specifically at how passengers assist during a mobile telephone call while the drivers address the competing demands of handling the vehicle, interacting with various artifacts and controls in the cabin, and engage in co-located and remote conversations while navigating through busy city roads. Based on an analysis of video fragments, we see how drivers and child passengers form their conversations and requests around the call so as to be meaningful and paced to the demands, knowledge and abilities of their co-occupants, and how the conditions of the road and emergent traffic are oriented to and negotiated in the context of the social interaction that they exist alongside. The study provides implications for the design of car-based collaborative media and considers how hands- and eyes-free natural interfaces could be tailored to the complexity of activities in the car and on the road.