Juggling the Jigsaw: towards automated problem inference from network trouble tickets

Rahul Potharaju, Navendu Jain, and Cristina Nita-Rotaru

Abstract

This paper presents NetSieve, a system that aims to do automated problem inference from network trouble tickets. Network trouble tickets are diaries comprising fixed fields and free-form text written by operators to document the steps while troubleshooting a problem. Unfortunately, while tickets carry valuable information for network management, analyzing them to do problem inference is extremely difficult—fixed fields are often inaccurate or incomplete, and the free-form text is mostly written in natural language.

Details

Publication typeProceedings
Published inProceedings of the 10th USENIX Symposium on Networked Systems Design and Implemenentation
PublisherUSENIX Symposium on Networked Systems Design and Implemenentation
> Publications > Juggling the Jigsaw: towards automated problem inference from network trouble tickets