Nimmi Rangaswamy and sumitra nair
This paper examines the embedding of ICT (information and communication technologies) tools in everyday practices among underserved populations in urban India. Using ethnographic investigations of PC-aided Micro and Small Enterprises (MSEs) in a low-income slum neighborhood in Mumbai, it pursued three broad research goals: first, to etch-out organic ICT immersions in technology-stressed environments; second, to articulate a new and evolving socio-technical system in an urban slum ecology; third, to seek a fit between goals of ICT for Development (ICTD) and impacts of PC-aided enterprise on ICT access and adoption. Based on the ICT4D2.0 approach interrogating the technology-for-development discourse, the paper substantiates the need for a ‘new view of the world’s poor: one that views the poor not as passive consumers but agile agents and innovative producers of ICT products and services.
In Journal of Information technology for Development