"Not My Bug!" and Other Reasons for Software Bug Report Reassignments

Bug reporting/fixing is an important social part of the soft-ware development process. The bug-fixing process inher-ently has strong inter-personal dynamics at play, especially in how to find the optimal person to handle a bug report. Bug report reassignments, which are a common part of the bug-fixing process, have rarely been studied.

In this paper, we present a large-scale quantitative and qualitative analysis of the bug reassignment process in the Microsoft Windows Vista operating system project. We quantify social interactions in terms of both useful and harmful reassignments. For instance, we found that reassignments are useful to determine the best person to fix a bug, contrary to the popular opinion that reassignments are always harmful. We categorized five primary reasons for reassignments: finding the root cause, determining ownership, poor bug report quality, hard to determine proper fix, and workload balancing. We then use these findings to make recommendations for the design of more socially-aware bug tracking systems that can overcome some of the inefficiencies we observed in our study.

guo-cscw-2011.pdf
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In  Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW)

Publisher  Association for Computing Machinery, Inc.
Copyright © 2011 by the Association for Computing Machinery, Inc. Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, to republish, to post on servers, or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from Publications Dept, ACM Inc., fax +1 (212) 869-0481, or permissions@acm.org. The definitive version of this paper can be found at ACM’s Digital Library --http://www.acm.org/dl/.

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